Frequently Asked Questions Mackun Hardware - Mackun Hardware
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Customer Service Hotline: +63 956 037 2805 / +63 956 037 2808     •   Open on Mon - Sat from 8:00am - 5:00pm  •    Find us also on SHOPEE & LAZADA
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Frequently Asked Questions


How do I place an order?

To place an order, select the items you want and add them to your cart. Click on the shopping cart icon when you're done shopping and click "Check Out". This will lead you to our payment gateway and shipping details.

How long will it take for my order to arrive?

Our warehouse is based in Cagayan De Oro City and these are estimated lead times per area within the Philippines. Please note that these are banking days - your order might take some more time in between holidays.

NCR: 6-10 days
Luzon: 6-11 days
Visayas: 4-7 days
Mindanao: 3-6 days
Local (Within CDO): 1-3 days

Where do you deliver?

We deliver nationwide through our chosen couriers, but some of our larger items such as cement, steel bars, and boards can only be delivered within Northern Mindanao through our in-house delivery service.

What types of products do you sell?

Mackun Hardware sells all kinds of home construction supplies and equipment namely:

Power Tools
Steel Bars
Boards & Sheets
Gardening Tools
PPEs and Safety Gear
Welding Gear
Electrical Supplies
Pipes & Fittings
Smart Home Devices

We are always adding new items to our website, and new categories may be added as we go along.

What are your payment methods?

We accept credit / debit cards, PayMaya, PayPal, Cash on Delivery, and bank transfer payments.

Where are you located?

We are located at Sergio Osmena Street, Cagayan De Oro City.

How can I contact you?

You may reach out to us on Facebook chat and our customer support wil be glad to answer you there. An extension of our FB chat is also avaible on this website. You may also contact us through mobile the following number:
+63 956 037 2808
+63 956 037 2805
Our customer support hours are from 8AM-5PM Monday to Saturday, except holidays.

What is your return/exchange policy?

1. Return and exchange requests must be raised within seven (7) working after you receive your order.
2. Items to be returned/exchanged must meet all of the following criteria:
a. Items are in the same condition when you received it. b. Items are intact in its original packaging.
c. Original package contents such as user manual, power cord and other accessories are complete.
3. A restocking fee of 10% of the value of the items to be returned/exchanged will be charged for requests that do not comply with the above conditions.
4. Delivery charges and/or return shipping charges will only be refunded for items which are damaged and/or wrongly delivered.
5. Funds will be credited back to you depending on the method of payment:
a. Cash transactions - funds will be deposited to your designated account.
b. Debit & credit card transactions - transaction reversal via designated bank. Please note that reversal fees may apply depending on your bank.
6. For item exchange, the following will apply:
a. Store credits will be given and applied towards your next order. b. Price of new item(s) must be equal or greater than item(s) to be exchanged.
7. No return or exchange will be accepted for the following item(s):
a. Special order / customized mixed paints.
b. Bars, tubings, boards which have already been cut.

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