Return & Exchange Policy

1. Return and exchange requests must be raised within seven (7) working after you receive your order.

2. Items to be returned/exchanged must meet all of the following criteria:

• a. Items are in the same condition when you received it.
• b. Items are intact in its original packaging.
• c. Original package contents such as user manual, power cord and other accessories are complete.

3. A restocking fee of 10% of the value of the items to be returned/exchanged will be charged for requests that do not comply with the above conditions.

4. Delivery charges and/or return shipping charges will only be refunded for items which are damaged and/or wrongly delivered.

5. Funds will be credited back to you depending on the method of payment:

a. Cash transactions - funds will be deposited to your designated account.

b. Debit & credit card transactions - transaction reversal via designated bank.

Please note that reversal fees may apply depending on your bank.